Quality Management Systems And Restaurant Customer Service

Quality Management Systems And Restaurant Customer Service The purpose of this study is to emphasize on how having a Quality Management System (QMS) can assist restaurants to enhance their services. This involves creating a QMS for local restaurants based on standards and criteria, that respond to customers requirements, derived from the ISO 9001 standards. This implies that management will go thru training to learn how to work with the system, how to implement and how to evaluate the system. Management should then be the ones giving training and advice on how to treat customers. Employees will also go thru trainings and procedures that a restaurant should comply with, in order to be considered a quality restaurant. Implementing a QMS is expensive. You will have to invest in your employees. On the other hand by implementing a QMS can save you money, you have less cost and you can be more productive and efficient. This can make not only restaurants, but also the Island gain a competitive advantage on others and get economic return. The intention is to make restaurants aware of this and so help them improve their service, satisfy needs, be more productive and have more motivated employees. Curaà §ao Restaurants Association (CRA) can be the institute who controls that the restaurants comply with criterias and standards. 1.1 BACKGROUND OF THE STUDY According to Swiss Tourism Board, from a guests point of view, tourism services are always the product of a whole package of individual services. Like a chain, these services are all linked: advance information from a Tourist Centre, the journey to the destination, stay in vacation hotel, eating in a restaurant, and lastly the trip home. Each individual service leaves its mark on and influences the holiday experience. Also at the level of the individual restaurant, a guest experiences some of this Service: welcome, seating, providing information, taking order, eating in the restaurant. These service chains which are specific to customers provide an aid for systematic checking of a restaurants services and processes, showing where practical quality improvements can be made and promoting the introduction of appropriate measures. Providing services and direct contact with customers are exacting tasks because each customer has his specific expectations, needs and opinions. On Curacao we have CRS. The Curacao Restaurant Associations (CRA) (http://www.curacaorestaurants.org/cra/index.php) mission is to represent, promote and educate their members and their employees for the improvement of the restaurant and foodservice industry of Curacao, a rapidly growing industry that is becoming the nations second largest employer. We leverage those numbers to get the best pricing and discounts for our members. Helping members succeed and remain profitable is on the forefront of the Curacao Restaurant Associations agenda. As they strive to work together with the governmental departments on health, safety, service and education, members of their association get inspections and a team consisting of these departments, together with members of the board; will on a regular basis, do an assessment of their members so they will remain accepted as a member. This will guarantee customer visit to these restaurants. An analysis of the situation will be done. An overview and definition of Quality Management System will be given, also why quality is important and what are the characteristics of the system. The service chains will be analyze and used as a tool for tracking down potential critical incidents and deriving good service from them in the shape of in-house quality standards. Furthermore the needs of the customers, employees and employer will be address. To see what will be required to satisfy their need and incorporate this in the system and what each customers specific expectations, needs and opinions are. Strategies and requirements will be presented. The program may include among other topic: The business culture QMS in detail Employees motivation Product Customer Service Curaà §ao Hospitality Training Foundation will be approached to see if some of the training needed can by integrated in their program. Results of the research and interviews carried out will be detailed. In the forth chapter the Restaurants Quality System program will be discussed. Practical tools will be developed to help restaurants managers to tackle quality management and taking targeted action to optimize service. The QMS will detailed the service chains and provide an aid for systematic checking of a restaurants services and processes, showing where practical quality improvements can be made and promoting the introduction of appropriate measures. Advice and conclusion will be given. 1.2 PROBLEM STATEMENT In which way can a Quality Management System (QMS) enhance customer service in restaurants? 1.3 SUB PROBLEM STATEMENTS To answer the problem statement, the following sub-questions will be addressed during this study: 1) How can QMS be defined? 2) What are the advantages and disadvantages of QMS? 3) What are the aspects for the development process of a quality management system for restaurants? 4) Will the needs of customers, employer and employees be satisfy? 5) How should QMS and the restaurant quality management system be implemented? 1.4 RESEARCH METHODOLOGY 1.4.1 OBJECTIVE OF THE STUDY The objective of this study is to assist restaurants on Curaà §ao to enhance their service. In this study several methods, like interviews, questionnaire, observation and literature will be use to answer the sub problems. 1.4.2 SUB PROBLEMS Sub problem 1. How can QMS be defined? and 2. What are the advantages and disadvantages of QMS? will be dealt with theoretically. For these sub problems website http://www.praxiom.com/iso-definition.htm, research paper and articles concerning ISO 9001 and QMS will be applied. The methods that will give an explanation of these subjects are Crosby, P.B, (1984) Quality without tears: The art of hassle-free management, McGraw-Hill, Inc Hoyle, D, (2006), ISO 9000 quality systems handbook, Butterworth-Heinemann www.praxiom.com/iso-definition.htm www.dti.gov.uk/quality/qms Sub problem 3. What are the aspects for the development process of a quality certification program for restaurants? a Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis will be conducted. The SWOT analysis examines the internal and external environment giving a view of the implementation of a QMS for restaurants regarding. Also at least six restaurants will be observed and judge on the service they are giving. Curaà §ao Quality Foundation and the president Mr. Marugg or Mr. Neuman, the Event Coordinator of Curacao Restaurants Association (CRA) will be approach for information. Some of the questions that will be asked are: What is the support CRA offers their members? How those CRA control the quality service their members offer? How does CRA get its members? Why the membership is so low compared to the number of establishment on the Island? The readings that will be used are: Hair, J.F, (2003), Essentials of Business Research Methods, Leyh Publishing, LLC Brink, A, Berndt, A, (2009), Relationship Marketing and Customer Relationship Management, Juta Co LTD Honebein, P.C., Cammarano, R.F., (2005), Creating do-it-yourself customers: how great customer experiences build great companies, South-Western Educational Pub Schieffer, R., (2005), Ten Key Customer Insights: Unlocking the Mind of the Market, South-Western Educational Pub www.cbs.an/establishments/establishments_i5.asp Sub problem 4. Will the needs of customers, employer and employees be satisfy? To answer this question surveys among consumer will be conducted regarding the quality service they receive at a restaurant. Also interviews to sales managers and supervisors of restaurants will be conducted. Employees of restaurants will be interviewed to see what their needs are. Books on among others on customer service, motivation and quality service will be used. Among others: Jagdish N. Shainesh, S., (2001) Customer relationship management: emerging concepts, tools, and applications, McGraw-Hill Professional Jones, P., Merricks, P., (1994), The management of foodservice operations, Cengage Learning Business Press Parsa, H.G., Kwansa, F., (2002), Quick Service Restaurants, Franchising, and Multi-Unit Chain Management, Routledge Shankar, R., (2009), Process improvement using Six Sigma: a DMAIC guide, ASQ Quality Pres Question can be asked a.o. is: What are the companys strengths and weaknesses compared to its competition? Are you happy with the service you are providing Do you care about reaction of comments of your customers? Are you happy with your employees? If not what are you doing to improve it? Is the restaurant plan to come with new services? Sub problem 5. How should QMS and the restaurant quality management system be implemented? In order to answer this sub problem, books on standardization and quality management systems, employee training manuals will be used. Suggestions and guidelines for training for Management and employees will be address. Design of the quality management system will be presented. Reading used is: Beecroft, D.G., Duffy, G.L., Moran, J.W., (2001), The Executive Guide to Improvement and Change, ASQ Quality Press Jackson, Susan E., Schuler, Randall S, Werner, Steve, (2008), Managing Human Resources, South Western, a part of Cengage Learning Lohman, C., et al. (2004) Designing a performance measurement system: A case study. European Journal of Operational Research, Martinich, J.S., (2009), Production and Operations Management: An Applied Modern Approach, Wiley India Pvt. Ltd. Maskell, B. H. (1991) Performance measurement for world class manufacturing: a model for American companies, Cambridge, Mass., Productivity Press. 1.5 DELIMITATIONS The study will be conducted among consumers, restaurants from all sector, restaurants managers/supervisors, restaurants employees and establishment associated to tourism sectors on the Island of Curaà §ao. 1.6 THESIS OUTLINE The structure of this study will be as follow: 1. Introduction Background Information Problem Statement and Sub Problems Research Methodology Content Thesis Quality Management System (QMS) Introduction Elements of QMS Introduction to quality and service Importance of quality Measuring service quality Characteristics of QMS Conclusion Customers, employee and employers needs Introduction Customer and their needs Consumer decision process Employee and employers needs Defining and measuring service satisfaction Conclusion Restaurants Quality Management System Introduction Aspect of the Quality system Key Indicators of the Quality system Process development of the Quality management system Restaurant Quality System Implementation, Control and Evaluation Conclusion Conclusion and Recommendations Bibliography Appendixes List of tables

Hypocrites Essay -- Plagiarism Research Essays

Hypocrites In the beginning stages of this research paper, I had no clue what to write regarding the topic of plagiarism. I began my first paragraph in class just as everyone else did. Yet, I could not help but feel that this essay was going to be immensely boring if I were to continue writing on the act of plagiarism itself. My paper demanded the extra spark that would capture my audience in order to make them feel privileged to read my astounding research paper. So I became determined to start my research before my introduction paragraph. I knew so little about plagiarism that I had to start researching immediately. I was undeniably bored when I began a fun search and stumbled upon multiple articles of preachers and pastors who have been accused or even charged with stealing other pastors sermons. Sometimes, the thieves went as far as cutting and pasting the sermon or article directly to their own sermons. Now, borrowing or stealing has been on every persons thoughts ever since written language came into existence Plagiarism has been present in our history for numerous years. However, plagiarism had not been a vast issue among many people until the human race decided to claim copyrights of their own ideas. I am sure, however, that someone else probably thought the exact same idea before that person or at the same time s/he did, but did not get the opportunity to copyright the idea. The pursuance of ones ideas has become a mad rush to claim the idea on paper and send it to a copyright/patent office as soon as possible. The process of stealing ones ideas goes as far back as written language and then even farther. Peter W. Morgan, owner of The Idler: A Web Periodical, wrote, even before the development of written langu... ... Capeloto, Alexa. Rectors ethics are questioned. Detroit Free Press 01 March 2002 http://www.freep.com/news/ locoak/church1_20020301.htm(01 Dec. 2003) Mattingly, Terry. Plagiarism and the pulpit. Terry Mattingly on Religion http://tmatt.gospelcom.net/ column/2003/06/25/(01 Dec. 2003) Reynolds, Glenn H., Peter W. Morgan. Chapter Five: A Plague of Originality The Idler: A Web Periodical: 23 Jan. 2002. http://www.the-idler.com/ (01 Dec. 2003) Smith, Peter. Plagiarism in the pulpit not new, but Internet makes it easier to do, and catch. The Courier-Journal 21 July 2002. http://www.courierjournal.com/localnews/2002/07/21/ke072102s245442.htm (01 Dec. 2003) The Student Bible, New International Version. Michigan: Zondervan Publishing House, 1996. Twister. Dir. Jan de Bont. Per. Helen Hunt and Bill Paxton. Warner Brothers and Universal Pictures, 1996.

How to Improve Presentation Skill

Chapter 1: INTRODUCTION 1. 1 Definition of research problem Your presentations skills are just as important as the information you are presenting. Presentation skills are important for every individual when you have the need to present yourself. It is not only essential for your studying but also for future career. When you are applying for a job, you have to present yourself as a sincere applicant who is ready to improvise the organisation using his or her technical and non-technical skills. Only if you present yourself with the right attitude, you will be able to get the job.Even when you are in the job, you should be attending business meetings with the higher officials where your presentation skills will prove yourself. The purpose of this paper is to study the effectiveness of oral presentation as an assessment tool in university and career as well. The assessment practices in these subjects have been studied by many authors. Assessment may involve written tasks such as essay, r eport writing, calculation using formulae, computer simulation, short answer or descriptive writing in examination, multiple choice questions and also an oral presentation on a written task.However, the issues relating to oral presentation have not been studied clearly before. This paper reports the results of an empirical investigation of oral presentation used Banking University, especially in Foreign Language Faculty. 1. 2 Research scope and objectives Three specific questions are addressed in this paper. The first question is about the inportance of performance in oral presentation. The second question is about the effect that gender and student background determined by students’ nationality may have on their performance in oral presentation and other forms of assessment.The third question is about developing insights on various issues involved in the student performance in oral presentation in university and future career. The study of oral presentation with the issues i nvolved helps student in understanding the relationship between the steps of making a presentation. The study of effect of gender and nationality of students on their performance can help in understanding the problems associated with particular groups of students and can help resolve equity and learning issues in a particular group of students. 1. Structure of research report This report begins with an in depth literature review in chapter two which examines the oral presentation and issues involved. In chapter three, research questions are formulated from the literature. Chapter four provides detail regarding the research methodology selected by the researcher, in an attempt to collect data. This methodology includes qualitative as well as quantitative methods of data collection. The collected dated is disclosed in chapter five, through the use of graph and figures, as well as direct quotation from experts.An in depth review of the findings is examine in great detail in chapter six . Here more common themes and opposing opinions are explored more closely. Chapter seven concludes the research and offers proposed future research topic. Chapter 2: LITERATURE REVIEW In today’s business environment, the competition in the workplace is getting more competitive. It is no longer enough for you to have the necessary capability to do the job, you should also be able to talk well, write well, and present yourself attractively to your superiors.Until recently many researches have been done in this topic. Researchers show the importance of presentation skills and the way to improve them in working environment (Tom Antion), In fact, it’s not enough just considering the side of whether being good or bad of the presentation. We should consider it from many aspects to enhance our capacity in presenting and succeed in career. Thus, our research focus on analyzing the ways for students especially for seniors who will become staffs or entrepreneurs in the near futur e to cultivate their presentation skills.This paper was executed to solve communication problems noted above deficient oral presentation skills– and its purpose is to address: (1) a few possible reasons for students’ inability to effectively deliver presentations and (2) training strategies designed to help students develop a proficiency in the area of oral presentations. 2. 1. Explanations of Students’ Poor Presentation Performance 2. 1. 1. Communication-related anxiety The inability to effectively deliver oral presentations may stem from a communication-related anxiety known as oral communication apprehension.This is the biggest problem that presenter may come up against. The problem McCroskey (1977) defined as â€Å"an individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons† (p. 78) which may contribute to an increase in anxiety and loss of self confidence and, consequently, n egatively affect one’s action to engage in oral communication from face-to-face speaking to an audience by delivering a presentation or speech.According to Phillips (1968), a factor contributing to poor communication performance may lie in one’s memory of his or her parents misusing language to ventilate grievances, berate one another, or verbally harass family members, including oneself. These negative experiences may have led the individual to be fearful or reticent of communication dialog, resulting in withdrawal from oral communication encounters. 2. 1. 2. Vague Intent You memorized the content (and it shows, by the way). Someone has a question. Panic sets in. You never prepared for questions and all you know about this topic is what is written on the slides. If you are not clear about what you want your presentation to achieve, then its success will be a hit-and-miss affair at best. What is the purpose of your presentation? †, said Shaun Killian (2009). 2. 1 . 3. Poor Structure It is intergral to prepare structure to transfer you intent after having clear knowledge about the topic you are going to present. It is not as simple as the popular â€Å"tell them what you will be saying, say it, and tell them what you have said† formula (Seven sins of poor presentations, Shaun Killian ,c. 2009).Not so well prepared structure will not allow you to deliver a cohesive presentation that achieves your intent. 2. 1. 4. Not Understanding Your Audience A great presentation given to one audience may fall flat when repeated with another because people are different and you need to personalise your presentation for the specific audience concerned. You've heard the phrase â€Å"know your audience† but do you know how to do that? Of course it means to know who is in your audience, what their general preferences are, to know different ways to relate to them, etc (n. ). Assuming you do, how you allow them to easily understand your points is an obstacle. 2. 1. 5. Low Engagement Storytelling is a way to engage audience because it sparks our imagination and plays to our innate desire to know what happens next (n. d). Sooner or later, the connection between you and your audience will be replaced by a boring atmosphere if you fail in engaging them. 2. 1. 6. Poor Preparation Shaun claimed that audiences can sense when you are relying on a script or using your slides as a crutch to hide your lack of knowledge.A lack of preparation can also throw off your timing, leaving you to: (1) Cram an overload of information into the time you have left, or (2) Come up with ways to fill your remaining time. 2. 2. Strategies To Improve Students’ Presentation Skills 2. 2. 1. Plan the purpose Before you create a new presentation, or when you review existing presentation, ask yourself â€Å"what’s my purpose for giving this presentation? †Is your goal to persuade, to inspire, to inform or to entertain (Chakisse Newton, 2008) . Having a clear understanding of the presentation’s purpose enables you to set more specific goals.Being clear about what you want your presentation to achieve will enable you to make wise decisions about how to best structure and deliver it. 2. 2. 2. Prepare carefully for your presentation To deliver an effective presentation, you have to know your material well. Here are some tips you can use to repare carefully your presentation * Check  that  writing  is  legible  from  the  back  of  the  room * Smooth  transition  between  topics  and  slides * Sequence  of  points  is  logical * Get  feedback  from  a  classmate * Become  familiar  with  the  audio-visual you shouldn't use a number of media (i. e. verhead projector and slides and blackboard) until you are quite confident and experienced. If you are going to use mixed media, it is even more important that you rehearse, to get an indication of how long it will take t o turn off one projector, start the other etc. * Timing of your presentation. To get your timing right, you need to rehearse your presentation. Actors, musicians and other performers understand this all too well. Yet many presentations are not practiced until they are conducted live in front of the audience. Rehearsing your presentation will help you speak with confidence and stay on track.It also helps you to move away from vague ideas about content into the more concrete realm of what you will say and how you will say it (Shaun, 2009) * Get used to public speaking and reduce your nervousness * Identify any mannerisms that may be inappropriate or annoying during public speaking. For example, these may include a tendency to finish sentences with the word â€Å" like â€Å" or † y'know † or perhaps you begin every sentence with an ‘ errm ‘, or ‘ ahhhm ‘ or ‘ So. . ‘, or maybe you begin every new slide by saying â€Å"Where are we now ? † or â€Å"Well, . â€Å". Once you have identified them, and with a little practice, you will be able to better control your use of these mannerisms. Don’t worry too much about having a few of them in your seminars- you are not a robot! In addition, people generally have a very good ability to filter the occasional ‘errm’ or ‘ahhhm’ out of your main points. It is the overuse of such mannerisms that is problematic. 2. 2. 3. Some other important tips * Devote some preparation time to better understanding your audience. * What have they been up to recently? What have they achieved? Will they be hostile or receptive to what you have to say? * What do they already know or believe about the matter at hand? * What do you know about their learning styles and personalities? * What challenges do they face in their workplace? What help do they need? * What do they like and respect? To truly understand your audience, you need to avoid the clinical, so mewhat removed method of answering these questions and try to view things from their perspective (Shaun, 2009). * Think of ways to actively engage them. One of the most powerful ways to accomplish this is  through storytelling. here are other ways to engage your audience. These include using: * Questions  both real and rhetorical, to get people thinking about what you have said * Games  that reinforce the key messages in your presentation * Movement  to wake people up * Literary devices  such as parallel structure, word pictures, triads, metaphors and the antithesis 2. 3. Summary of literature and research aim The materials including 3 books and an article conducted by relevant website. This literature on oral presentation involved two issues of students’ oral presentation.This study made a contribution to the study of presentation by offering insight into issues involved in the oral presentation. In particular, this study identified the problems associated with the execution of oral presentation and proposed the strategies for students to overcome the problems. Although the above strategies may appear to constitute a precise structure, they are subject to modification and omission at the strategy for the communication-related anxiety. More studies should be learned in order to get a clearer and deeper knowledge about managing anxiety for the presentation.Chapter 3: METHODOLOGY 3. 1 Subjects to the study Finding reliable and valid sources of information for the research was a challenge for the researcher. The researcher used electronic databases using keyword? searching methods to locate traditional and online sources on the topic. The primary database used to locate sources was well? known research journals and publications. Another database used to locate sources was the Library of Banking University. The researcher used Library of Banking University primarily to locate traditional sources such as books and some research articles.This paper attempts to answer the above mentioned research questions through an analysis of student data collected from Faculty of Foreign Language, at Banking University over a period of for years from 2010 to 2014. Because we do not have enough time to do the survey the whole Foreign language Faculty we do the survey in the class we are studying with, which comprises 35 students who are studying the subject over this period. Out of these; 27 are female students, 8 males. This research was conducted by questionnaire and investigated junior students’attitudes to the importance of presentation.The questionnaire used multichoice method to assess student attitudes and provided open ended responses for additional comments. No personal information was collected; the survey was voluntary and anonymous. There was an 85% response rate to the questionnaire. A breakdown of the responses is listed below in Table 1. It can be clearly seen from the results that there are many students acknowledge ab out the importance of oral presentation and its relevant issues as well. The survey also allowed participants to suggest any strategies for the progress from the preparation to the presenting of the talk to have a good presentation. . 2 Research instrument The questionnaire instrument is a popular method doing research . It consist of 11 questions edited by researchers. Most of these questions focused on the importance of presentation skill ,the difficuties in doing a presentation and finding the way to improve. We gave somes mutiple choices . And some questions ,there is space for the participants to give their own opinions. After getting the information in the survey ,the data was gathered and annalyzed to come to findings 3. 3 Data collection and research procedures.The data collection procedures in this thesis consist of two phases Phases 1 : it took researchers a half of month from October 10th to October 25th 2012,to review previous study and select the ralated materials in th is subject Phases 2: after that on November 6th 2012 35 copies of the questionaire were distributed to the participants . Then the information was gathered and analyzed to achieve the concrete conclusion. This process lasted 7 days to November 13th . Lastly, it took more than a week to perfect and finish this research paper from November 13th to November 20th ,2012.Chapter 4 :DATA ANALYSIS AND FINDING 4. 1. Responses to the questionaire 4. 1. 1. Participants ‘s opinions about presentation skill in future career. Most of them (60%) agree presentation skill is the most important skill to get s good career . 30% participants think knowledge is the most important and 10% is neutral. 4. 1. 2 Reasons why students can not be a good presenter. * 35% of students think the lack of preparation makes the poor presentation. * It is culculated that 30% of students did a bad presentation because of being short of confidence. 25% of students have problem with the language they use in the pres entation. * 10% of them gave some different reasons such as: body language, pronunciation,the content of the presentation ,†¦. 4. 1. 3. Methods to have a good presentation There are some methods for an attractive presentation that participants gave : * Prepare carefully for the presentation. * Get used to public speaking and reduce your nervousness * Use some small games or a funny stories in the presentation. * Use body language * Use simple word or definitions. * †¦ 4. 2. SummaryAccording to the survey ,the real situation is found out . 60% of participants agree presentation skill is very important ,30% disagree and other 10% of them are neutral. It was calculated that the lack of preparation makes up 35% among the reasons which lead to the failure in presentation. The other 2 main problems are language and short of confidence. Along with that the participants also gave some solutions that they used to improve their presentation skill . Those finding indicated not only t he importance of presentation skill but also the method to advance it. Chapter 5 :DISCUSSION AND RECOMMENDATION . 1. Preparation: 35% of participants think lack of preparation makes the presentation fail. Some people recommend memorizing a script and practicing it intensely for as long as you possibly can. Other people suggest having key talking points and riffing on those. From heavy-duty preparation to minimal preparation, you’ll get it all, and everything in-between. Besides, over time with enough practice you can learn to speak and present in any style. From there, you can find your own speaking style. Moreover ,   it is quite helpful to practice each section of presentation in pieces.You should focus on one part, memorize the core elements, run through it till you are comfortable and then move to the next piece. Then it’s just a matter of stringing the pieces together, which is easier. 5. 2. Confidence: 30% people point out that confidence contributes a lot to a n excellent presentation. Definitely, practicing in front of people helps you more confident. If you haven’t given a lot of presentations this  will feel awkward  but it’s better to get over those feelings now rather than when you’re on stage. You need the quiet time to memorize things and get a feel for what you’re doing.However, it will be better to practice while distracted by other sounds or visually because it makes you feel more confident . All the advice in the world won’t help if you can’t get comfortable with your preparation, practice techniques and ultimately, the presentation itself. Do whatever makes you feel comfortable. The more comfortable you feel, the more confident you feel, and the better things will go. 5. 3. Language: It is adviced not to get hung up on specific words. It’s unlikely that missing or changing any one word will totally ruin your presentation, so don’t worry about perfection.Practicing han d gestures is also essential. If you’re giving a â€Å"naked† presentation (with nothing in front of you like a table, etc. ) then you need to be aware of what you’re doing with your hands and your feet. So think about your hand gestures and how they relate to what you’re saying. If you plan to move around, pace in sync with your words. I’ve been practicing this for a few days with great success. Chapter 6: CONCLUSION 6. 1. Strengths: As students of Foreign Language Faculty, we have more chances to practice presentation in comparison with other students.It is also considerable advantage for doing surveys and collecting data from our classmates. 6. 2. Weakness: Still being senior students, the researchers have not been trained presentation skills systematically. Also, the time for processing this thesis was limited. The researchers can not apply more research methods into the procedure to tap into more evidence for the statements. However; after ver y hard working to gear up the research, the researchers are in the hope of bringing up the solution to make people find effective methods to get success in making a perfect presentation.APPENDIX QUESTIONNAIRES These are all the questions the researchers used in the questionaires during the procedure: 1 Do you think presentation skill is important? * Yes * No 1. How much time do you spend preparing your presentation? *   a. a day *   b. a week *   c. a few weeks *   other: 3. What common mistakes do you (and your group also) usually make in the presentation? *   a. Spelling mistakes *   b. Pronunciation *   c. Too many information on the slide *   Other: 4. How do you feel about a presenter with a note? *   a. It`s ok.. *   b. So unprofessional!They should learn by heart all the stuffs *   c. Not very professional but acceptable *   Other : 5. What do you do to handle nerves before presenting? *   a. Drink some water . *   b. Take a deep breath, relax the muscle . *   c. Imagine the audiences turn into some kinds of funny things . * Other: 6. Do nerves affect your presentation? *   a. Yes, my stomach is ache. My hands shake. I just want to run away *   b. My hands shake, my heart pounds but I try to finish the presentation *   c. A bit nervous, but I prepare very carefully. Everything`s gonna be OK .   d. I don`t care what`s gonna happen. I just want to finish this . *   Other: 7. you often find the information from which sources? *   a. The internet *   b. Books *   c. Newspapers, magazines *   Other: 8. How frequent do you say â€Å"uhm†, â€Å"ohm† during your presentation? *   a. Very often *   b. Sometimes *   c. Rarely *   d. Never 9. What do you do if the questions are so difficult or you don’t prepare well? *   a. Answer arbitrarily *   b. Ask for another question *   c. Ask for teacher’s help *   d. Apology and promise to reply on the following day 10.Do you use body language when presenting? *   a. Mostly eye contact. I always look at the audiences to make sure they`re listening *   b. I know it`s important, but I barely use it. There are too many other things to handle *   c. The most important thing is the contain and the presentation. If it`s interesting, the audiences will pay attention *   Other: 11. What have you done so far to improve your presentation skill? a. Prepare carefully b. Use body language c. Use a note while presentting. d. Other REFERENCES Daly,  J. A. ,  &  McCroskey,  J. C. (Eds). (1984).Avoiding  communication:  Shyness, reticence,a nd  communication  apprehension. Newbury  Park:  Sage. Gallo,  Ã‚  C  Ã‚  (2006). The  Ã‚  10  Ã‚  worst  Ã‚  presentation  Ã‚  habits. BusinessWeek. com. Retrieved October  20,  2006  from: Krannich,  Ã‚  C. R. (2004). 101  Ã‚  Secrets  Ã‚  of  Ã‚  highly  Ã‚  effective  Ã‚  speakers:  Ã‚  controlling  Ã‚  fear,commanding  Ã‚  attention  . McCannon,  M. &  Crews,  T. B. 1999. Most  common  grammatical  and  punctuation  errors made  by  undergraduates  as  perceived  by  business  communication  professors.Parvis,  Ã‚  L. F. (2001). The  Ã‚  importance  Ã‚  of  Ã‚  communication  Ã‚  and  Ã‚  public-speaking  Ã‚  skills. http://inc. com/guides/how-to-improve-your-presentation-skills. html http://presentationmagazine. com/presentation-skills-and-how-to-develop-them-7577. htm http://presentationsoft. about. com/od/powerpointinbusiness/tp/071231resolutions. htm http://images. businessweek. com/ss/06/02/mistakes/index_01. htm RESEARCH PAPER WRITING EVALUATION FORM Student name: Grading criteria| Marks| Content| | Purpose/ objective| /10| Coverage and relevance of literature in relation to the topic/ research question| /20|Ability to summarise and evaluate the literature in relavant to the topic/ research question, including the identification of agreements and contradictions or gaps, etc. | /20| Form| | Coherence and structure of the paper| /15| Clarity of the outline including clear and consistent layout, script and spelling; provision of subheadings where approciate; introductory and concluding sections, etc. | /15| Clarity and appropriateness of academic conventions forquoting, paraphrasing, citing references, etc according to the guidelines learnt. | /20| Total marks| /100| General comments| Examiner:Date:B? NG PHAN CONG CONG VI? C T? t c? thanh vien d? u tim kiem tai li? u ,t? ng h? p va ch? n l? c tai li? u . Sau khi hoan thanh xong ph? n c? a minh g? i qua cho t? ng thanh vien xem va ch? nh s? a . sau day la b? ng phan cong c? th? T? NGUY? N PHU? C VINH| * PART 1 : INTRODUCTION * PART2 :LITERATURE REVIEW * T? NG H? P BAI| TR? N TH? BICH TRAM| * PART3:METHODOLOGY * Part4 :DATA ANALYSIS AND FINDING * T? NG H? P VA PHAN TICH S? LI? U KH? O SAT| BUI TH? KIM TUY? N| * PART 5: DISCUSSION AND RECOMMENDATION * PART 6: CONCLUSION * T? N G H? P VA PHAN TICH S? LI? U KH? O SAT|

Livestrong As A Genre On Commercial - 1165 Words

Livestrong as a Genre Student Name University Affiliation Course Code Date Livestrong as a Genre Am choosing a genre on commercial known as Livestrong for my analysis. Am concentrating on a commercial video of Livestrong and taking into consideration all its unparalleled features. Livestrong has a video page on YouTube for the sole reason to unite and link with other members of the society who make use of social media platforms. Form bases for promoting charity work and at the same time demonstrate how strong and powerful coming together for one united course in helping cancer patients can be. In these regards, I have a great interest in analysing Livestrong as a genre because I have been exposed to pain and agony cancer victims go through†¦show more content†¦In fact, the voices in the video are of cancer survivors using the using Livestrong foundation commercial to motivate cancer patients by telling them they will emerge from the killer disease (Rechis, Ellen and Stephanie, 76). Livestrong has a link where a user interested in viewing the image can use to access the video. Livestrong video is created with the most appealing visuals to attract more viewers. The visual and artistic of the Livestrong video page is the secret that draws viewers in a platform where there is combination of bright and images of high quality since an individuals have a higher chance of being attracted. Further, carry out an in-depth analysis pertaining the vision and start following as compared to situation when the color is less enticing. Livestrong idea behind creating good interesting images in the video is to get followers in aesthetically pleasing page to promote the campaign for fighting cancer together. By joining hands and bravery speaking about the killer menace. All genres have rhetorical strategies put in place and therefore the commercial on Livestrong foundation is one of them. Pathos pull emotions by using both images and alluring color scheme. When a video looks bright and people in it appear pleased, it automatically makes whoever is viewing it happy. In addition, many slogans relate to how people in the page are determined to achieve the cause of what they started, the